The Blog
Technology Enabled GBS Transformation

Technology Enabled GBS Transformation

1st Jun 2018

CIO

Taken from Oxford CIO Event, June 5th 2017

Rob Cowan, Unilever

Unilever Intro

  • Turnover of 52.7 billion Euros at the end of 2016
  • 169,000 Employees 2016
  • 190 countries in which our products are sold

What is Global Business Services?

Constant Cycle:

  • Workplace
  • Finance
  • Technology
  • HR
  • Travel
  • Information

Multifunctional, Global or Integrated

Why do Global Business Services?

  • Enable Business Strategy
  • Cost Reduction
  • Transformation

Setting up GBS

  • Operating Framework
  • Baseline
  • Strategy & Engagement
  • Service Catalogue
  • Case Management
  • Communications
  • Service Performance
  • Transparency
  • Engagement

Globalising & Transforming the Services

  • Different levels of evolution
  • Different engagement models
  • Different contracts
  • Simplification & Automation
  • Standardisation
  • Maturity
  • Achieving Benchmark
  • Integration
  • Continuous Transformation

Transforming the Business

  • Centralisation
  • Transparency
  • Automation
  • Process Change
  • Workflow
  • Automation
  • New Channels
  • User Centric
  • Mobile

What’s Next?

  • Automation
  • BPO
  • Txn=Commodity
  • Analytics
  • New Opportunities
  • Intelligence
  • Accessable
  • Simple
  • Social

Takeaways

  • Focus on the Business Goal
  • User Centricity
  • Visible Delivery
  • Automation & Transparency
  • Analytics
  • Decision Making
  • Cost & Benefit
  • Continuous Transformation
  • Speed
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